The IME is an always-on, local-first AI system designed to capture, preserve, and operationalize your business's institutional knowledge. It works by passively observing how work actually happens, turning "tribal knowledge" that exists only in employees' minds into queryable, actionable documentation. It is essentially your business's externalized, living operational memory.

The IME was designed to solve two primary problems for small businesses:

1. Institutional Knowledge Loss (Key Person Risk): This is the risk of losing operational intelligence and "tribal knowledge" that exists only in the minds of key employees every time a staff member leaves. The IME is designed to continuously capture and preserve this knowledge before it is lost.

2. Compliance Obligations and Documentation Requirements: Small businesses often struggle with the compounding difficulty of tracking and documenting compliance. The IME monitors regulatory changes (federal, state, and municipal) and maps existing practices to these requirements, automatically generating audit-ready documentation.

This is a critical distinction:

• It is NOT just another chatbot, a static knowledge base, or a documentation tool that requires manual input.

It IS an AI system that builds your operational memory by watching how work actually happens, ensuring documentation reflects reality, not just policy.

The IME has four key functional layers:

1. Passive Observation (The "Shadow"): It silently monitors file changes, email patterns, calendar events, and tool usage to identify undocumented processes and capture decision rationales. Zero active input is required from you.

2. Knowledge Synthesis (The "Memory"): It transforms observations into structured knowledge graphs, identifies employees who are "single points of failure," and creates living documentation that updates as processes change.

3. Regulatory Awareness (The "Watchdog"): It monitors federal, state, and local regulatory changes relevant to your specific business and location, maps your practices to compliance requirements, and generates audit-ready documentation.

Operational Query (The "Oracle"): Any employee can ask "How do we handle X?" and get answers based on actual historical practice, enabling instant, accurate onboarding for new hires.

Yes, it is a core function. The IME monitors regulatory feeds and maps your existing practices to compliance requirements for your specific state/municipality (e.g., Illinois med spa requirements, HIPAA, OSHA). It generates audit-ready documentation and alerts you when regulatory changes require process modifications. (Note: It is positioned as "preparation assistance" not "compliance certification," so you should still consult a professional for legal verification.)

Q: What is the cost structure?

A: The IME has a multi-phase revenue model:

1. Phase 1: Implementation Services: A one-time fee of $3,000–$10,000 for process mapping, system setup, and initial knowledge capture.

2. Phase 2: Ongoing Memory Maintenance: A monthly subscription of $297–$697 for continuous knowledge capture, regulatory monitoring, and quarterly "knowledge gap" audits.

Phase 3: Exit Preparation Package: A higher-tier service of $15,000–$25,000 for full institutional memory documentation and compliance certification preparation prior to a sale.

The ideal customer is a "Key Person Risk" business with:

• Size: 8–25 employees.

• History: Operating 5+ years (possessing institutional knowledge worth capturing).

• Industry: Operates in a regulated industry (e.g., Medical spas, Dental practices, CPA firms, Specialty contractors, Physical therapy clinics).

Need: Has recently lost a key employee and needs to increase business valuation (documented processes can increase M&A valuation by 20-40%).

Compliance-sensitive information (like employee performance data and operational secrets) cannot be sent to the public cloud. The IME is designed to run locally, which is essential for businesses in regulated industries and provides a critical level of privacy and security.

It enables instant onboarding by making the "expert employee brain" accessible to new hires. Furthermore, the Business Owner can ask, "What would happen if Sarah left?" and the IME will provide a Knowledge Gap Analysis that maps critical knowledge to specific individuals and recommends immediate actions to capture that knowledge.